Please describe your problem in as much detail as possible to enable our experts to clearly identify your problem and give the best solution. An image will help us identify and solve your problem quickly. You can attach one image, Choose File below.

Tried our interactive problem solver? If not, give it a try - it's easy to use and might be able to identify your home and garden problem for you! Try it here.

Or go to these Frequently Asked Question (FAQ) pages:

If you still can't find the answer you were looking for, we would love to hear from you. Let us know how we can help and let us know what you think of our products and/or services.

If you have a query regarding a problem in your home or garden or about our products and how to use them, send us some details on this form and one of our experts will get back to you as soon as possible. Or call us on 03 389 0778 (New Zealand).

Note that a clear photograph is often very helpful in identifying a problem so that we can provide you with the best option/s for solution (see here for advice on photographs and samples for identification). You can add one photo to the form opposite or you can email us multiple photos by email to

Select products are available to buy online at the Backyard Living Online Store, check it out.

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 Available for download from the App Store and Google Play.