Our technical service and support team will provide advice for your problem. They may offer advice to ensure you have purchased the correct product for your problem and are using it correctly, or they may offer to replace or refund your product purchase at their discretion.
Use the product only as directed and follow the instructions carefully.
Retain the product and proof of purchase, as we may require these to address your problem.
Report your problem to us within a reasonable time of using the product.
Unfortunately, we can’t replace the product or provide a refund for problems caused by using the product other than in the ordinary manner or as instructed on the label.
In addition to this guarantee, you may also have rights under the Consumer Guarantees Act 1993, nothing in this guarantee excludes these rights.