To Whom It May Concern,
To Whom It May Concern,
As a regular consumer of your products, I would like to take this opportunity to provide feedback based on recent experience…
Living on the edge of a Wildlife Management Reserve, multiple generations of my family have long supported your brand, having utilised close to $200 in Pest Control product in 2018 alone.
Generally, this has been without incident, however the latest purchase of Professional Strength NO Rats & Mice One Feed Blocks from Mitre10 Mega was found to be a rather disappointing one.
Normally on purchase, the product in question is conveniently distributed for easy access, namely the garden shed and under the hen house in the chicken coop. In this particular instance we were forced to access it in its original, unopened packaging immediately on the eve of purchase.
As you can see from the supporting evidence, this required some effort on our part to gain access to the product on this occasion. This was overall a rather exhausting endeavour and in fact several members of my family had to head home for a lie down afterwards.
In this age of equality, we would ask that KIWICARE looked in to options to remedy this and make its products increasingly more accessible for its target consumers.
On behalf of myself and my extended family, we thank you for your consideration and attention to this matter.
Wishing you all the best for the festive season.
Mr Rattus Norvegicus
Hello Mr Rattus Norvegicus,
Thank you for contacting Kiwicare with your feedback.
I am delighted that you have been a supporter of Kiwicare products in the past and hope we can convince you to continue your support of our products for the rest of your life.
I am sorry that you had some difficulty accessing the latest purchase of NO Rats & Mice One Feed Blocks. It is clear from the photo provided that you and your family were rather desperate to gain access to the container and its contents. I recommend you ask the owners of the property where these were kept to distribute them so that you, and your friend Mr Rattus Rattus, can gain access to them easily. So that those pesky cats, dogs and birds can't get them first, Kiwicare supply a great dining hall known as the NO Rats Bait Station for this purpose.
We would be very pleased to make sure you and the extended family at your address, and the reserve next door, have ease of access to the NO Rats & Mice One Feed Bait at this time of feasting.